FAQs

1. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.

2. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to track your package.

3. What is your return policy?

Our return policy allows you to return items within 30 days of receiving your order. Please visit our "Returns and Exchanges" page for detailed information on the process and eligibility.

4. Do you offer international shipping?

5. How do I determine the right size for me?

To ensure the best fit, please refer to our size chart available on each product page. If you have further questions, feel free to reach out to our customer support team for assistance.

6. Can I modify or cancel my order after placing it?

Unfortunately, once an order is placed, we are unable to modify or cancel it. Please double-check your order before completing the purchase.

7. How can I contact customer support?

You can contact our customer support team through the "Contact Us" page on our website or by sending an email to jakejshop@gmail.com. We strive to respond to inquiries within 1 business day.

8. Do you offer gift cards?

9. How can I stay updated on promotions and new arrivals?

To stay in the loop on promotions, new arrivals, and exclusive offers, you can subscribe to our newsletter. Simply enter your email address in the subscription box at the bottom of our website.